Meet The Team

We are really great at communications and earn our clients’ trust by being experts in our field. We also relate to the people we work with on a human level and build long lasting relationships. Meet our team!

Tatiana Finkelsteyn

CEO

About Tatiana

I have been in technology since 2000 and founded zLinq in 2018. As the CEO, my role is to make sure that we achieve our mission of transforming telecommunications. I am also the Board Chair of our sister company, IQ Wired, and at both organizations am passionate about balancing results with having meaningful human relationships with our clients, employees and shareholders.

Favorite quote:
‘If you are capable of something, you must do it’ – my Dad.

Superpower:
Hugging Jello – I’m good at taking complex concepts and turning them into a goal with an action plan. Also building and attracting strong female leaders

Talk to me about:
Traveling, I visited 27 countries and met with 62 businesses in 2016

Sunny Flynn

VP of Sales

About Sunny

I have been working in technology for 25 years, started consulting for zLinq in 2017 and officially joined the team in April 2018. I lead the sales organization, which ultimately means solving telecom challenges for the IT leaders we work with. Our goal is simple, to put a smile on their face by making their lives easier.

Favorite Quote:
“When I let go of what I am, I become what I might be." –Lao Tzu

Superpower:
Details, Details, Details – I can listen for, keep track of and manage details like nobody else!

Talk to me about:
I jumped out of an airplane once and only once, traveled to every continent but Antarctica (it is on my bucket list) and ran a marathon many moons ago.

Chandra Jones

VP of Client Services

About Chandra

“I have been in the technology industry since 2005, specializing in Customer Experience since 2008 and part of the zLinq team since May 2018. As the VP of Client Services, I oversee our Major Account Management and Solutions Engineering team.

Favorite Quote:
“Opportunity is missed by most people because it is dressed in overalls and looks like work.” - Thomas Edison

Superpower:
X-Ray Vision. I have the ability to see below the surface of a problem and identify unique solutions.

Talk to me about:
Exhilarating outdoor activities like: hiking, mountain biking, snowboarding, snow shoeing, stand up paddle boarding, yoga, camping

Amber Davis

Director of Client Services

About Amber

I have been in telecommunications for 14 years and joined the zLinq team in June of 2020. My previous experience with both carriers and the solution provider community allows me a unique perspective into the world of telecommunications. As a Director of Client Services, I support a team of the most talented Client Services Managers in the industry. We manage the world of telecom for our clients, allowing them to focus on what they do best, running their business.

Favorite Quote:
“Courage is being scared to death… and saddling up anyway.” – John Wayne

Superpower:
My superpower is familiarity. I have the ability to meet new people in my both professional and personal life and make them instantly feel like we have known each other for years. There is comfort and trust in familiarity.

Talk to me about:
Horseback riding, country living, camping and RZR adventures.

Becky York

Senior Client Services Manager

About Becky

I have spent the last 30+ years in various forms of customer service/customer success. I am passionate about my clients and look forward to building relationships with them to assist in their business needs/challenges. I have been in the telecommunications industry for over 13 years and have the pleasure of joining the zLinq team in January 2022.

Favorite Quote:
Be a rainbow in someone else’s cloud. Maya Angelou

Superpower:
Compassion – Always trying to help make things better.

Talk to me about:
Daughters, Crafts, Sports, Traveling and Diving.

Erin Craner

Director of Client Services

About Erin

I have been in telecommunications for 13+ years, and became a Major Client Services Manager with zLinq in July 2021. As a major account manager, I help my customers with identifying and resolving billing issues, assisting with network and billing optimization solutions, delivering savings and providing outstanding customer service.

Favorite Quote:
““Whatever you are, be a good one.” – Abraham Lincoln

Superpower:
Organization – I can organize anything!

Talk to me about:
Plant–based eating, sewing, knitting and photography.

Carla Meyer

Talent Acquisition Manager

About Carla

I have many years of experience in Human Resources, focusing on Talent Acquisition strategy and process. My goal is to help zLinq grow its talent in a way that balances skills and the need for results, while maintaining our engaging and collaborative culture.

Favorite Quote:
“ If you want to live a happy life, tie it to a goal, not to people or objects. Albert Einstein
“ You can never get a cup of tea large enough or a book long enough to suit me. C.S. Lewis

Superpower:
Process Improvement: the ability to design and implement a process, while not forgetting the human component of the strategy

Talk to me about:
Dogs, kids, books, 80’s music, and traveling, but NOT about cooking!

Beatrice Rosen

Sales Consultant Manager

About Beatrice

After one year of working in the technology space, I joined the zLinq team in December 2019. I was a broadcast television news producer before my transition to tech. This gave me first-hand telecom experience and understanding the “make or break” value of having optimal connectivity, management, and support.

Favorite Quote:
“Make sure you’re very courageous: Be strong, be extremely kind, and above all be humble.” – Serena Williams

Superpower:
Drive – When I set a goal, I’m out to achieve it.

Talk to me about:
Outdoor adventures, sports, and fitness! After my college tennis years and upon moving to Colorado, I fell in love with hiking, running, and skiing. I particularly love competing in road marathons and trail half-marathons, and escaping to the mountains for full days on the slopes. When I’m not chasing endorphins or that cool mountain air, catch me playing with my sweet dog “Ziggy,” practicing yoga, painting, reading, or watching documentaries. I love learning about everyone’s unique stories … tell me yours!

Carly Silver

Executive Manager

About Carly

I have been in the technology industry since 1999 and part of the zLinq team since March 2018. Before zLinq, I was a Client Relationship Manager but now have moved into another exciting role as Executive Manager. I oversee all of the needs of our employees and our office and make sure everything is in order and everyone is happy.

Favorite Quote:
“Don't cry because it's over, smile because it happened.” – Dr. Seuss

Superpower:
Adhesiveness: I am the glue that holds everything together and keeps everything running smoothly.

Talk to me about:
Family, music (concert lover), and friendship

Cassie McDaniels

Client Services Manager

About Cassie

I have been in the technology industry since 2012, prioritizing client experience with customer account support and part of the zLinq team since May 2022. As a Major Client Services Manager, I am accountable for helping clients with multiple communication providers preserve and grow their business.

Favorite Quote:
“Do the best you can until you know better. Then when you know better, do better. The question is not how to survive, but how to thrive with passion, compassion, humor and style." Maya Angelou

Superpower:
Emotional Empath. The ability to feel what another person is experiencing through inherently listening. Creates a solid customer experience.

Talk to me about:
Wonderful world of cinema and watching professional basketball. Activities like: reading, horseback riding, great films, NBA, Marvel or Star Wars, walking, and accessory design.

Elizabeth Pedersen

Solutions Manager

About Elizabeth

I have been in telecommunications for six years and became a Major Client Services Manager with zLinq in October 2020 and am now in my new role as a Solutions Manager. My experience in sales and operations management in the telecommunications industry allows me to work with multiple carriers on behalf of the customer to ensure they have the best telecom fit for their needs and budgets.

Favorite Quote:
“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.”- Winston Churchill

Superpower:
Adaptive optimism- I have worn many hats for a variety of personal and professional roles and all these experiences have allowed me to learn and adapt to the challenges presented and find best possible solution while maintaining a positive experience for everyone.

Talk to me about:
I love to spend time with my husband and two teenagers as we camp, fly fish or golf together in this beautiful state of Colorado. When I need some alone time, I hit my backyard raised vegetable gardens– I have 6 and counting!

Julian Falquez

Strategic Sales Consultant

About Julian

I joined the zLinq team in 2022 and had been in the technology and software industry for over 4 years. Prior to my sales career, I spent 6+ years working for Marriott Vacation Club as a Regional Operation manager. Marriott gave me the opportunity to travel to different locations and help open new hotels as well as build new teams and implement new processes. This opportunity really helped me understand client needs, empathize with customers, and create unforgettable experiences. I am excited to bring my knowledge to zLinq and help expand our clients in the Health Care industry.

Favorite Quote:
"Many of life's failures are people who did not realize how close they were to success when they gave up". -Thomas A. Edison

Superpower:
Empathy- I have traveled the world and met people from all walks of life. I pride myself on putting myself in their shoes and understanding what they have been through with the intent of building a better relationship.

Talk to me about:
Traveling, Cooking, Basketball, Golf, Music, and Movies

Larry Henshaw

Solutions Engineer

About Larry

I have over 20 years of IT infrastructure and cyber security experience. I have worked on multiple sides of the business including: end customer, value added reseller, IT channel/distribution as well as a freelancer running my own gigs. I am passionate about providing consulting/assessment services to my end customers to help translate business goals into enabling technology.

Favorite Quote:
“Our job is to make change. Our job is to connect to people, to interact with them in a way that leaves them better than we found them.” Seth Godin

Super Power:
My highest value is to mentor others to be better versions of themselves.

Talk to me about:
Scuba diving, global travel, sitting around a camp fire.

Michael Speers

Major Client Services Manager

About Michael

I have been in the communications sector since 2015 and part of the zLinq team since May 2022. As a Major Client Services Manager my role is to help my customers with controlling spending/audits and optimizing all their communications needs.

Favorite Quote:
“I learned that courage was not the absence of fear, but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear” – Nelson Mandela

Superpower:
Shapeshifting- The ability to improvise, adapt and overcome any situation

Talk to me about:
Family, Travel, Golfing, Fishing and History!

Samantha Mutterperl

Major Client Services Manager

About Samantha

I joined the zLinq Team in July 2022 and have been in the telecommunications industry since 2010. I have specialized in customer facing roles since 2014. I am responsible for providing value to my clients by acting as a knowledgeable resource for all telecom needs along with helping provide the most efficient and cost-effective network solution. My previous experience includes working with many different carriers & providers which enhances my role as a Major Client Services Manager.

Favorite Quote:
“Success is not final, failure is not fatal; it is the courage to continue that counts” Winston Churchill

Superpower:
Optimism. I have a way of looking at situations as “glass half full. No matter what is thrown at me I try to make the best out of the experience and make it a positive one. Everything can be a learning experience if you are optimistic.

Talk to me about:
Family, music, & entertainment

Tawana Ferguson

Major Client Services Manager

About Tawana

I have over a decade of customer service experience and finance background, leading to a role dealing in Telecom Account Management in 2014. I aim to deliver optimal results by understanding the client’s business needs and make recommendations to satisfying those needs with the most cost effective and efficient solutions.

Favorite Quote:
"If you're always trying to be normal you will never know how amazing you can be" - Maya Angelou

Superpower:
Happiness – Smiling is contagious so pass it on.

Talk to me about:
Exercising and traveling to exotic destinations

Dana Gargiule

Strategic Sales Consultant

About Dana

I entered the technology and software industry over a year ago with expertise in sales, engineering, account management, marketing, and customer service. I joined zLinq in June 2022 as a Sales Consultant and am so excited to help manufacturing companies optimize their telecom data and assets! I look forward to learning from the incredibly talented professionals in this company and developing new business relationships between zLinq and IT leaders.

Favorite Quote:
“I am not what happened to me, I am what I choose to become.” -Carl Gustav Jung

Superpower:
Giving meaningful advice – I can personally relate to a wide variety of experiences in life while sincerely and effectively communicating the bigger picture with those in need.

Talk to me about:
Bluegrass and live music, snowboarding, herbalism, nutrition, hiking, the best Denver eateries, cats, or astronomy!

Elizabeth Napolitano

Strategic Sales Consultant

About Elizabeth

After working in the HR technology space for two years, I joined zLinq in 2022 with a background in sales, marketing and customer experience. As a Sales Consultant at zLinq, I specialize in working with organizations in the Healthcare industry to optimize their communications assets.

“Enduring means accepting. Accepting things as they are and not as you wish them to be, and then looking ahead, not behind.”

Superpower:
Intuition – I have a strong intuition that I rely on to help navigate situations and decision making.

Talk to me about:
Cooking, Hiking, Traveling, learning a new language and dogs!

Kathy Ramsey

Major Client Services Manager

About Kathy

I have over 35 years of experience in this industry, and joined zLinq in September 2017. I feel fortunate to have had a “front-row” seat to the evolution of the telecommunications industry and am excited to see what lies ahead.

Favorite Quote:
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel." -Maya Angelou.

Super Power:
The ability to stay calm and rational, even when things get a little bumpy.

Talk to me about:
I love to read, cook, write and spend time in Group X classes at the gym or with my two pre-teen grandchildren.

Lexi (Rhein) Fives

Strategic Sales Consultant

About Lexi

I have been in technology since I moved to Denver 4 years ago and absolutely love it. Now I get to work with manufacturing companies which is amazing because my parents own a 3rd generation family business in PA in this very industry. I am so excited to be able to help companies like theirs with telecom in my role at zLinq.

Favorite Quote:
“Don’t sweat the small stuff” – Richard Carlson.

Super Power:
I am able to befriend ALL dogs…

Talk to me about:
Senior year of college I traveled the world on a modified cruise ship, studying while at sea and exploring on land.

Paula Fehringer

Major Client Services Manager

About Paula

I have been in the communications industry since 1991, with a mixed skill set in sales, project management, sales leadership, and customer success. I joined the zLinq team as a Major Client Services Manager in January 2022. My background in sales leadership and customer success will allow me to help clients find savings and efficiencies in their technology spend, so they can focus on other areas of their business. I have worked with wireless and wireline carriers on the direct and indirect side of the industry, so I have a great understanding of what our customers are struggling with, so I can offer great solutions to their technology challenges.

Favorite Quote:
“Be the change you wish to see in the world” – Mahatma Gandi

Superpower:
Tenacious. I will continue to work on a project until is done right and I won’t give up until the results produce value to the end user.

Talk to me about:
Cooking, entertaining, and pairing wine with food. I am a trained chef and love to cook for friends and family.

Sharon Auzqui

Senior Business Analyst

About Sharon

I have been in the technology industry since 1978, most recently as a Project Manager. I joined the zLinq team in October 2018. As a Major Client Services Manager, I act as an extension of the customer’s team to organize and manage telecom assets, identify cost savings and negotiate solutions on behalf of the customer, allowing them to focus on their core business.

Favorite Quote:
“Don’t miss out on something that could be amazing just because it could also be difficult."- Toby Mac

Superpower:
Creativity. It makes me happy to mold and shape an idea or bring a problem to solution.

Talk to me about:
I love to sew and bake, and would someday like to author a related blog.

Thoa Tran

Senior Client Services Manager

About Thoa

I have been in the telecom industry for over 15 years and worn many hats in the industry, from provisioning to commission to providing solutions for customers. As a Major Client Services Manager, I will be assisting customers with resolutions to their every day telecom needs.

Favorite Quote:
“Among American citizens, there should be no forgotten men and no forgotten races” - Franklin Delano Roosevelt

Superpower:
The ability to remember and retain everything I read.

Talk to me about:
Reading, musicals, music, cooking and food.

Deborah Boyd

Senior Client Services Manager

About Deborah

I have been in the Telecom industry since 1994, and with Zlinq since June 2019. As a Senior Client Services Manager, I help with controlling spend, audits, and making sure services are installed and billed correctly.

Favorite Quote:
"Never give up!" I take this attitude with me to work every day as I’m working on issues! I will never give up on my clients!

Superpower:
Fix it Girl! Give me something that seems impossible, and I will fix it!

Talk to me about:
Cooking, Will Power Method or Cardio Yoga and Dragon Boat!

Janice Scott

Client Services Manager

About Janice

I have been in technology/telecommunications for about 12 years. I spent eight years at Comcast as a Client Service Manager supporting all large Enterprise customers in Colorado. I spent 25 years in transportation with FedEx and have spent about 25 years in leadership roles.

“If you look at what you have in life, you’ll always have more. If you look at what you don’t have in life, you’ll never have enough.” Oprah Winfrey

Superpower:
My superpower is long-suffering and being patient in all situations. .

Talk to me about:
The Earth, healthy eating, animals and love.

Lael Harmon

Major Client Services Manager

About Lael

I want to introduce myself to everyone! I have been in the technology industry for over 20 years. During this time, I have held multiple positions from specializing in operations, sales, marketing, technical support and provisioning. I am very pleased to have joined an amazing team with zLinq to continue my career. I am a Major Account Manager that will assist with your needs moving forward.

Favorite Quote:
"When you reach the end of your rope, tie a knot in it and hang on." - Franklin D. Roosevelt

Super Power:
Endurance – Will never give up until the right solution prevails.

Talk to me about:
Pet rescue, living below the great Tetons, camping and most importantly Great Danes, cats and all animals in general.

Michael Gooch

Strategic Sales Consultant

About Michael

I have been in the technology and software industry for the past year, before joining zLinq. I am mainly focused on building and expanding our client base, specifically in the healthcare industry. I’m excited to work with companies to optimize and manage their telecom assets.

Favorite Quote:
"You miss 100% of the shots you don't take." - Wayne Gretzky

Super Power:
Photographic memory. If I can see it on a page, I can see it in my mind.

Talk to me about:
Hawaiian culture (I was born and raised in Hawai’i), professional surfing, astrology, charcuterie boards

Renee Zelenoy

Major Client Services Manager

About Renee

I have been in the telecommunications industry for over 14 years specializing in customer success, sales and management. I joined the zLinq team in March 2022 as a Major Client Services Manager. Utilizing my skills and experience will allow me to transform the customer’s telecom experience into a positive one, helping them meet their goals and objectives while saving money.

Favorite Quote:
““Whether you think you can or you think you can’t, you’re right.” – Henry Ford

Superpower:
Observant - Slowing down enough to look around and assess what I see. Being observant allows me to pinpoint problems, issues and their solutions early on.

Talk to me about:
Fur Babies, Kids, Concerts, Live Music, Yoga, Pilates, Travel, Beaches

Scott Page

Board Director

About Scott

I’ve been in the Telecom Industry since July last year. I was a customer at CoBiz before I became a board member.

Favorite Quote:
“The best executive is the one who has sense enough to pick good people to do what he/she wants done, and self-restraint enough to keep from meddling with them while they do it” Theodore Roosevelt.

Superpower:
My ability to connect people. I enjoy making high level connections to help people to succeed.

Talk to me about:
I love to Travel – mostly domestically so far. I love my home in Santa Fe and the richness of the culture, art and food. I also love to stay fit and especially enjoy Pilates.

“In my 25 plus years of doing this, I’d never seen a company that has done this type of offering before. So this was refreshing to see.”

VP of IT - Global Technology Company

Learn more about our service and meet our team. We look forward to working with you!

What You Gain

Savings
SLA

Generate guaranteed savings and meet cost reduction targets without overhauling your technology and vendor mix or sacrificing quality. 

Employee
Efficiency

Offload the management of your communications services to our professional team of major client services manager dedicated to resolving and assisting in the burdensome administration. 

Initiative
Success

Improve project execution of technology initiatives involving voice and data connectivity, unified communications, collaboration and contact centers

Speed of Execution

A dedicated team of employees that helps accelerate the integration of M&A, new site deployments, divestitures, and migrations.

Employee Engagement

Give engineers and finance complete visibility to effectively manage communications assets and total costs while providing the freedom to focus on other key projects.