Current Openings
Ready to make a noticeable change in the telecom industry? Apply today and we will be in touch!
Our Mission
We exist to transform the telecom industry in a way that puts a smile on the faces of our clients, employees and investors. When you think about it, almost everything we do today is running over the telecommunications infrastructure – phone calls, text, email, mobile apps, IM, looking something up in a database. It is the circulatory system for the flow of information within a company and around the globe. Today’s telecom landscape is comprised of Connectivity, Cloud, Collaboration and Anything-as-a-Service, the sector is undergoing massive technology changes and seismic shifts in the industry leader landscape. It’s a vast industry that account for 30% of IT spend in the US and costs enterprises as much as 4% of their revenues every year. Telecom is poised for change and transformation in an unprecedented way and zLinq plans to play a major part. Our name comes from a reference to the ‘last mile’ – the last stretch of wire or wireless access that in today’s super connected world links the end user to everything important.
Available Positions
Job Title: Major Account Manager
Location: Denver (preferred, but not required)
Function: Client Success
Type: Full Time
Level: Mid-Level, Individual Contributor
THE COMPANY
zLinq is a dynamic and fun environment that offers an opportunity to build something cool, do it right and have fun while doing it. We exist to transform the experience of telecom in a way that puts a smile on the faces of our clients, employees and investors. When you think about it, almost everything we do today is running over the telecommunications infrastructure – phone calls, text, email, mobile apps, IM, looking something up in a database. It is the circulatory system for the flow of information within a company and around the globe. Today’s telecom landscape is comprised of Connectivity, Cloud, Collaboration and Anything-as-a-Service, the sector is undergoing massive technology changes and seismic shifts in the industry leader landscape. It’s a vast industry that accounts for 30% of IT spend in the US and costs enterprises as much as 4% of their revenues every year. Telecom is poised for change and transformation in an unprecedented way and zLinq plans to play a major part. Our name comes from a reference to the ‘last mile’ – the last stretch of wire or wireless access that in today’s super connected world links the end user to everything important.
THE VALUES
We spent a lot of time netting out our values to these three simple concepts:
Get Results (we are a startup, so we are very result oriented)
Build Trust (getting results the right way to build long lasting relationships)
Have Fun (we spend a huge part of our life at work, so having fun is a must)
Our values are the main driver behind everything we do and its working! Our employees love being here, employee engagement is one of the core metrics we focus on – the Gallup poll we took showed we are in the top 1% of employee engagement among 1000s of companies in the US. To top it all off, we were voted the #1 Best Place to Work in Denver for the small business category. We know that happy employees make happy customers, our clients love working with us – we have an NPS score of 81, by comparison the overall telecom industry sits at a dismal NPS score of only 27 which is exactly what we are here to fix. We began measuring these metrics for the first time in 2019 and will use them as benchmarks to continue improving. We also use Emergenetics profiling for every employee that greatly improves our communications inside and outside the company.
THE OPPORTUNITY
We are hiring detail oriented, data driven, out of the box thinkers with account management, client services and/or project management experience to support zLinq clients. The role of the Major Account Manager is to act as a liaison between our Telecom Lifecycle Management clients and the myriad of telecommunications providers. Responsible for managing a complex and nuanced account base of up to $500,000 in monthly telecommunications spend across multiple carriers and multiple clients. Preserve and grow assigned account base, including but not limited to: onboarding new clients, proactively identifying network and billing optimization solutions on behalf of clients, maintain regular and proactive client contact, deliver Guaranteed Savings to assigned base, identify and resolve billing issues, responsible for identifying unique solutions for technology optimization and migration projects, manage MACD projects from start-finish, negotiate contracts and-above all else-provide outstanding customer service.
THE TEAM
zLinq’s Client Success organization is a tight-knit and growing team of tenured Major Account Managers. We are looking to expand and add highly motivated individuals with diverse backgrounds. Our goal is to deliver exceptional and unparalleled customer support each day.
THE SKILLSET
Required:
Minimum 5 years telecommunications experience
Minimum 5 years in account support or project management role
Minimum 5 years in a customer facing role
Proven track record of ability to identify and drive solutions
Client advocacy experience
Proven track record with Client/Account/Project lifecycle management
Efficient task & time management skills
Ability to effectively run customer meetings at various levels (from individual contributor to C-Level)
Effective Presentation skills
Effective interpersonal and communication skills
Strong Project management ability
Cross functional teaming experience
Strong proficiency with O365 including: Excel, PowerPoint
Proficiency with CRM tool(s)
Proven track record of exceeding company objectives
Preferred:
1+ years experience in an account support or sales role at a telecom agent
Supported or sold to clients with 500-3000 employees
Channel experience
Located in Denver area
Bachelor’s Degree
Desired:
Experience with RPM
Proficiency with Visio
Project Management certifications (including any PMP or other PM certifications)
THE BENEFITS AND PERKS
We genuinely believe that work has to be rewarding, fulfilling, fun and interesting. Here are some things we offer:
Unlimited vacation (within reason of course!)
Medical, dental and vision
401K
Stock options
Flexible spending account (FSA) and Heath savings account (HSA)
Family and medical leave (FMLA)
Life insurance, long/short term disability
Educational assistance program
Employee assistance program
Insperity and Skillsoft online training
THE AWARDS AND RECOGNITION
We work hard at what we do and it feels good to be recognized for our dedication. zLinq has received the following awards and recognition:
#1 Best Place to Work in the small business category from the Denver Business Journal
Inc 2020 Best Places to Work Honoree
Gold Stevie Winner – Company of the Year – Telecommunications – Small
Bronze Stevie Winner – Best Technical Support Strategy and Implementation
Job Title: Strategic Sales Consultant
Location: Denver, work from home 3 days a week
Function: Sales
Type: Full Time
Level: Entry to Mid Level
THE COMPANY
zLinq is a dynamic and fun environment that offers an opportunity to build something cool, do it right and have fun while doing it. We exist to transform the experience of telecom in a way that puts a smile on the faces of our clients, employees and investors. When you think about it, almost everything we do today is running over the telecommunications infrastructure – phone calls, text, email, mobile apps, IM, looking something up in a database. It is the circulatory system for the flow of information within a company and around the globe. Today’s telecom landscape is comprised of Connectivity, Cloud, Collaboration and Anything-as-a-Service, the sector is undergoing massive technology changes and seismic shifts in the industry leader landscape. It’s a vast industry that accounts for 30% of IT spend in the US and costs enterprises as much as 4% of their revenues every year. Telecom is poised for change and transformation in an unprecedented way and zLinq plans to play a major part. Our name comes from a reference to the ‘last mile’ – the last stretch of wire or wireless access that in today’s super connected world links the end user to everything important.
THE VALUES
We spent a lot of time netting out our values to these three simple concepts:
Get Results (we are a startup, so we are very result oriented)
Build Trust (getting results the right way to build long lasting relationships)
Have Fun (we spend a huge part of our life at work, so having fun is a must)
Our values are the main driver behind everything we do and its working! Our employees love being here, employee engagement is one of the core metrics we focus on – the Gallup poll we took showed we are in the top 1% of employee engagement among 1000s of companies in the US. To top it all off, we were voted the #1 Best Place to Work in Denver for the small business category. We know that happy employees make happy customers, our clients love working with us – we have an NPS score of 81, by comparison the overall telecom industry sits at a dismal NPS score of only 27 which is exactly what we are here to fix. We began measuring these metrics for the first time in 2019 and will use them as benchmarks to continue improving. We also use Emergenetics profiling for every employee that greatly improves our communications inside and outside the company.
THE OPPORTUNITY
We are hiring a results-oriented Sales Consultant with lead generation experience to develop a sales pipeline using a proven methodology of hyper personalization through phone, emails, mailers and LinkedIn touches. Once qualified the Sales Consultant supports the opportunity through a well defined sales cycle, learning to navigate enterprise organizations with the extensive support of the sales leadership team. Once a service agreement is signed the account is fully transitioned to our Customer Success team who provides the managed service offering. Our Sales Consultants will have one year of relevant experience where they were responsible for building sales pipeline through cold outreach.
THE TEAM
zLinq’s sales organization is a tight-knit and growing team, looking to expand and add individuals with diverse backgrounds. Our goal is to build a strong pipeline that results in a predictable and reliable revenue stream.
THE SKILLSET
BS/BA and one year of relevant professional sales experience required
Results driven & competitive nature with a natural desire to be in a hunter role
Metric driven pipeline generation and cold calling experience required
Proven success in setting appointments in a business to business environment
Excellent written and verbal communication skills with internal and external clients
Creative edge used for hyper-personalization and relationship building
Outstanding time management skills with strong follow through, the ability to self manage
Experience with business software including MicroSoft office and a relevant sales CRM
Ability to learn and understand new products, technology and software
Commitment to learn enterprise level sales skills using a proven methodology
THE BENEFITS AND PERKS
We genuinely believe that work has to be rewarding, fulfilling, fun and interesting. Here are some things we offer:
Unlimited vacation (within reason of course!)
Medical, dental and vision
401K
Stock options
Flexible spending account (FSA) and Heath savings account (HSA)
Family and medical leave (FMLA)
Life insurance, long/short term disability
Educational assistance program
Employee assistance program
Insperity online training
THE AWARDS AND RECOGNITION
We work hard at what we do and it feels good to be recognized for our dedication. zLinq has received the following awards and recognition:
#1 Best Place to Work in the small business category from the Denver Business Journal
Inc 2020 Best Places to Work Honoree
Gold Stevie Winner – Company of the Year – Telecommunications – Small
Bronze Stevie Winner – Best Technical Support Strategy and Implementation
