Client Services Manager

Location: Denver (preferred, but not required)

Function: Client Services

Type: Full Time, Individual Contributor

Reporting to: Director of Client Services

 

THE COMPANY

zLinq is a dynamic and fun environment that offers an opportunity to build something cool, do it right and have fun while doing it. We exist to transform the experience of communications in a way that puts a smile on the faces of our clients, employees, and investors. When you think about it, almost everything we do today is running over the communications infrastructure – phone calls, text, email, mobile apps, IM, looking something up in a database. It is the circulatory system for the flow of information within a company and around the globe.
Today’s communication landscape is comprised of Connectivity, Cloud, Collaboration and Anything-as-a-Service, the sector is undergoing massive technology changes and seismic shifts in the industry leader landscape. It’s a vast industry that accounts for 30% of IT spend in the US and costs enterprises as much as 4% of their revenues every year. Communications is poised for change and transformation in an unprecedented way and zLinq plans to play a major part. Our name comes from a reference to the ‘last mile’ – the last stretch of wire or wireless access that in today’s super connected world links the end user to everything important.

THE OPPORTUNITY

We are hiring extremely detail oriented, motivated professionals who are out of the box thinkers to support zLinq clients.

Client Services Managers will be responsible for completing tasks in a timely and accurate manner and could include the following: downloading customer invoices from Carrier portals, document and file management, completing analog line audits, basic reporting and working within zLinq’s proprietary software.

THE VALUES

We spent a lot of time netting out our values to these three simple concepts:

Our values are the main driver behind everything we do and its working! Our employees love being here, employee engagement is one of the core metrics we focus on – the Gallup poll we took showed we are in the top 1% of employee engagement among 1000s of companies in the US. To top it all off, we were voted the #1 Best Place to Work in Denver for the small business category.

We know that happy employees make happy customers, our clients love working with us – we have an NPS score of 81, by comparison the overall communications industry sits at a dismal NPS score of only 27 which is exactly what we are here to fix. We began measuring these metrics for the first time in 2019 and will use them as benchmarks to continue improving. We also use Emergenetics profiling for every employee that greatly improves our communications inside and outside the company.

THE TEAM

zLinq’s Client Services organization is a tight-knit and growing team. We are looking to expand and add highly motivated individuals with diverse backgrounds. Our goal is to deliver exceptional and unparalleled customer support each day.

THE SKILLSET

Required:

Preferred:

The above statements reflect general nature and level of work considered necessary to perform the essential functions of the job identified and is not a detailed or exhaustive description of all work requirements that may be inherent in the job. Not all functions listed may be performed and other duties may be assigned to meet business needs as determined.

THE BENEFITS AND PERKS

We genuinely believe that work has to be rewarding, fulfilling, fun and interesting. Here are some things we offer:

THE AWARDS AND RECOGNITION

We work hard at what we do and it feels good to be recognized for our dedication.
zLinq has received the following awards and recognition:

Per Colorado pay equity posting requirements, the compensation for the Denver based Client Services Manager role is between $48,030 and $72,045, depending on the candidate experience level. The role also has a 10% bonus potential with key performance indicator attainment.

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