Major Account Manager

Job Title: Major Account Manager

Location: Denver (preferred, but not required)

Function: Client Success

Type: Full Time

Level: Mid-Level, Individual Contributor

THE COMPANY 

zLinq is a dynamic and fun environment that offers an opportunity to build something cool, do it right and have fun while doing it. We exist to transform the experience of telecom in a way that puts a smile on the faces of our clients, employees and investors. When you think about it, almost everything we do today is running over the telecommunications infrastructure – phone calls, text, email, mobile apps, IM, looking something up in a database. It is the circulatory system for the flow of information within a company and around the globe.  Today’s telecom landscape is comprised of Connectivity, Cloud, Collaboration and Anything-as-a-Service, the sector is undergoing massive technology changes and seismic shifts in the industry leader landscape. It’s a vast industry that accounts for 30% of IT spend in the US and costs enterprises as much as 4% of their revenues every year. Telecom is poised for change and transformation in an unprecedented way and zLinq plans to play a major part. Our name comes from a reference to the ‘last mile’ – the last stretch of wire or wireless access that in today’s super connected world links the end user to everything important.

THE VALUES

We spent a lot of time netting out our values to these three simple concepts:

 

Our values are the main driver behind everything we do and its working! Our employees love being here, employee engagement is one of the core metrics we focus on –  the Gallup poll we took showed we are in the top 1% of employee engagement among 1000s of companies in the US. To top it all off, we were voted the #1 Best Place to Work in Denver for the small business category. We know that happy employees make happy customers, our clients love working with us – we have an NPS score of 81, by comparison the overall telecom industry sits at a dismal NPS score of only 27 which is exactly what we are here to fix. We began measuring these metrics for the first time in 2019 and will use them as benchmarks to continue improving. We also use Emergenetics profiling for every employee that greatly improves our communications inside and outside the company.

THE OPPORTUNITY

We are hiring detail oriented, data driven, out of the box thinkers with account management, client services and/or project management experience to support zLinq clients.  The role of the Major Account Manager is to act as a liaison between our Telecom Lifecycle Management clients and the myriad of telecommunications providers. Responsible for managing a complex and nuanced account base of up to $500,000 in monthly telecommunications spend across multiple carriers and multiple clients. Preserve and grow assigned account base, including but not limited to: onboarding new clients, proactively identifying network and billing optimization solutions on behalf of clients, maintain regular and proactive client contact, deliver Guaranteed Savings to assigned base, identify and resolve billing issues, responsible for identifying unique solutions for technology optimization and migration projects, manage MACD projects from start-finish, negotiate contracts and-above all else-provide outstanding customer service.

THE TEAM

zLinq’s Client Success organization is a tight-knit and growing team of tenured Major Account Managers. We are looking to expand and add highly motivated individuals with diverse backgrounds. Our goal is to deliver exceptional and unparalleled customer support each day.

THE SKILLSET

Required:

 

Preferred:

 

Desired:

 

THE BENEFITS AND PERKS

We genuinely believe that work has to be rewarding, fulfilling, fun and interesting. Here are some things we offer:

 

THE AWARDS AND RECOGNITION

We work hard at what we do and it feels good to be recognized for our dedication. zLinq has received the following awards and recognition:

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