Management

Enterprises that need ongoing communications assistance can save both time and money by letting zLinq handle the administrative tasks. Little details no longer slip through the cracks so things run smoother and your team can focus on high priority projects.

The Problem with Communications Management

Today’s enterprises rarely staff for a communications specialist position and instead fill this role with combined resources of multiple departments: engineering, AP and procurement. Because of cross-departmental effort, it’s hard to get clarity on what services are where, how much they cost, when contracts expire, how to best negotiate services and what new technologies are relevant. As a result, companies usually over-spend by 30% in this significant IT category and waste 500 engineering hours per year for every 1,000 employees.

Get more direction with communications service management

Administrative Telecom Tasks

Someone must manage the day-to-day communications responsibilities:

  • Location and user moves
  • Ordering new services
  • Service changes
  • Upgrades
  • Billing issues
  • Acquisitions
  • Divestitures

These tasks require 30 minutes per employee per year, so a company with 4,000 knowledge workers needs a dedicated communications analyst, but IT departments rarely get a full time resource for these tasks. These tasks fall on the plate of your engineers or other highly paid technical resources. 

Get more direction with communications service management

Clarity is Important

Communications usually lack clarity in pricing, contracting, billing, processes and technology options. It also requires a very diverse set of skills and specialized tools to manage effectively.

Communications Lifecycle Management

More than an Agent

Your senior-level Major Client Services Manager will provide unbiased recommendations, engineering support, the lowest contract prices, and the best terms possible – guaranteed.

More than an Auditor

Gain visibility, get expert recommendations and let us manage the implementation as well as the rest of the lifecycle at a fixed rate, so you can keep the savings.

More than a TEM

Skip expensive invoice processing and extra homework because we manage moves, adds, changes, disconnects, and other lifecycle changes in your existing environment.

“Now you know why I’m comfortable with you making the call, you are great with questioning and challenging”

CIO - 50-location bank

Lifecycle management is time consuming and difficult to do well without specialized tools. 

For enterprises that depend on communications and innovation, we know how to pave a path that leads to telecom as a competitive advantage.

What You Gain

Savings
SLA

Generate guaranteed savings and meet cost reduction targets without overhauling your technology and vendor mix or sacrificing quality. 

Employee
Efficiency

Offload the management of your communications services to our professional team of major client services manager dedicated to resolving and assisting in the burdensome administration. 

Initiative
Success

Improve project execution of technology initiatives involving voice and data connectivity, unified communications, collaboration and contact centers

Speed of Execution

A dedicated team of employees that helps accelerate the integration of M&A, new site deployments, divestitures, and migrations.

Employee Engagement

Give engineers and finance complete visibility to effectively manage communications assets and total costs while providing the freedom to focus on other key projects.