We help clients involve stakeholders, define requirements, cut through solution confusion, negotiate best pricing/terms and implement solutions for voice and data connectivity, unified communications, collaboration and call centers.
Telecom is not so simple anymore ...
Technology is transforming the way we engage employees and clients. Twenty years ago, things were simple. AT&T provided circuits. Avaya provided phone systems. Cisco did networking. Microsoft did servers and desktops. Specialized providers did call centers. Hosted solutions were in their market adoption infancy and there was no talk of Slack, Teams and G-Suite.
Today, all of the vendors and technologies are converging into a truly unified communications environment. We want our connectivity, content and communications to be seamless and we want it to connect with our CRMs, ERPs and other tools.
We can help with complexity. When clients use us in their telecom strategy creation and vendor selection, they see an average of 30% time savings and 15% cost reduction
We Help Build Strategy for Tech Migrations
MPLS to SDWAN
Improves application performance
TDM to SIP
Reduces shadow IT
Traditional Phone System to UCaaS
Increases employee efficiency
Saves time and money
Contact Center to Customer Experience
Transforms customer experience
List Builds employee and client loyalty
Process Driven Approach
Answer complex questions with tools and templates that have a proven track record of success:
- How do you balance collaboration preferences of different departments?
- How do you quantify, measure and create alignment around user requirements?
- How will your technology needs change in the future?
TECHNOLOGY AND VENDOR ANALYSIS
Objectively compare technologies and providers from a vendor agnostic perspective:
- Is SDWAN a good idea?
- What is the difference between UCaaS and CPaaS?
- How do phone systems, collaboration tools, Instant Messaging and call center options compare?
Get peer reference points to build on collective industry insights and know-how:
- What are your peers doing?
- What business problems are they solving with new solutions?
- What’s working and what’s not?
- How does your pricing compare to peers?
Telecom Lifecycle Management
More than an Agent
Your senior-level Major Account Manager will provide unbiased recommendations, engineering support, the lowest contract prices, and the best terms possible – guaranteed.
More than an Auditor
Gain visibility, get expert recommendations and let us manage the implementation as well as the rest of the lifecycle at a fixed rate, so you can keep the savings.
More than a TEM
Skip expensive invoice processing and extra homework because we manage moves, adds, changes, disconnects, and other lifecycle changes in your existing environment.
“A big challenge we faced before zLinq took over was inheriting someone else’s network design & inventory. We tracked inventory on a spreadsheet but with M&A it became a challenge, easily spending 20 hours per week on this stuff. zLinq gave us this time back, acting as an extension of our team. Now, our IT team can focus on the core business.”
Learn how you can benefit from using zLinq as an extra resource when building your strategy for voice and data connectivity, unified communications, collaboration and contact centers.
What You Gain
Generate guaranteed savings and meet cost reduction targets without overhauling your technology and vendor mix or sacrificing quality.
Offload the management of your telecom services to our professional team of major account managers dedicated to resolving and assisting in the burdensome administration.
Improve project execution of technology initiatives involving voice and data connectivity, unified communications, collaboration and contact centers
Speed of Execution
A dedicated team of employees that helps accelerate the integration of M&A, new site deployments, divestitures, and migrations.
Give engineers and finance complete visibility to effectively manage telecom assets and total costs while providing the freedom to focus on other key projects.